FAQ’s

We are happy to accept last minute reservations depending on availability. To ensure your spot on the tour of your choice, it is recommended you book your reservation in advance.  There is a two adult minimum.

We recommend that you arrive about 15 minutes prior to check-in.

All of our jeep tours depart from the Tusayan Fire Station south of the IMAX Theater – between the IMAX and Wendy’s restaurant on Highway 64, Tusayan, Arizona. The address is 408 Arizona Hwy 64, Tusayan, AZ 86023.

Departure time varies depending on your selected tour and time of year. Check with your booking agent for exact times

Our tours run 7 days a week from March 1st through November 30th yearly.

Our custom safari vehicles can accommodate up to 13 people. We reserve the right to combine parties.

Children rates apply to age 15 and under at the time of the tour.

We take all ages.

• Younger than 8 years old or shorter than 4 feet, 9 inches tall (57 inches)
• Infant/Toddler Car Seats required for ages under 5
• Booster Seat required for ages 5-7

Should you cancel 48 hours or more in advance of your tour departure time, you will receive a full refund. If you are unable to make your tour please contact us by phone at 928-638-5337 to reschedule. No shows will be charged full price with no refunds. 

CANCELLATION POLICY FOR AIRPLANE AND HELICOPTER FLIGHT TOURS:

Cancellation policy for tours with Airplane Flights is 48 hours prior to your flight time. If you cancel 48 hours or more in advance of your flight departure time, you will receive a full refund. No cancellations or changes will be accepted 48 hours prior to your flight time and the tour flight price is non-refundable. Should you book within 48 hours of the flight, no changes or cancellations will be accepted and your credit card will be charged the full amount at the time the reservation is made. All passengers must check in at least 30 minutes before scheduled departure time; failure to comply may cause flight cancellation with no reimbursement. The maximum weight limit per person is 300 pounds / 136.36 kilos / 21.43 stone at check in time; guests exceeding the limit must purchase an additional seat.

https://www.grandcanyonairlines.com/booking-cancellation-policy

Cancellation policy for tours with Helicopter Flights is 72 hours prior to your flight time. If you cancel 72 hours or more in advance of your flight departure time, you will receive a full refund. No cancellations or changes will be accepted 72 hours prior to your flight time and the tour flight price is non-refundable. Should you book within 72 hours of the flight, no changes or cancellations will be accepted and your credit card will be charged the full amount at the time the reservation is made. All passengers must check in 45 minutes before the scheduled departure time; failure to comply may cause flight cancellation with no reimbursement. Excursions require a minimum number of passengers to operate. The maximum weight limit per person is 300 pounds / 136.36 kilos / 21.43 stone at check in time; guests exceeding the limit must purchase an additional seat. Guests with inaccurately stated weights may be canceled with no refund.

https://www.maverickhelicopter.com/booking-terms.html

We recommend bringing water in a non-breakable container, close-toes shoes, sunscreen, sunglasses, a hat, a light jacket (depending on time of year) and of course your camera.

Tours are not recommended for pregnant women, persons with back or neck injuries or persons with serious or debilitating injuries.

We do not allow dogs on the tour except for service dogs.  You may call the Grand Canyon Kennels at 928-638-0534 for boarding questions.

Private tours are available.  Call for pricing and availability.